Refund Policy

Effective Date: January 1, 2025

At Math Mastery, we are committed to your satisfaction and confidence in our educational services. We offer a comprehensive refund policy to ensure you have adequate time to evaluate our courses. Please read this policy carefully to understand your rights and our procedures.

1. 30-Day Money-Back Guarantee

1.1 Eligibility Requirements

To be eligible for a full refund, the following conditions must be met:

• Refund request must be submitted within 30 calendar days of the original purchase date
• Course completion must be less than 30% at the time of refund request
• No previous refunds issued for the same course
• Account must be in good standing (no violations of Terms & Conditions)
• Purchase must have been made directly through our website (not through third-party platforms)

1.2 Course Completion Calculation

Course completion is calculated based on:

• Video lessons viewed (percentage of total video content)
• Exercises and practice problems completed
• Quizzes and assessments taken
• Downloadable resources accessed

If your overall course completion exceeds 30%, you have consumed a substantial portion of the course content and are not eligible for a refund under our standard policy. However, we will consider exceptional circumstances on a case-by-case basis.

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Email [email protected] with "Refund Request" in the subject line
2. Provide Information: Include your full name, email address associated with your account, order number, and course name
3. Brief Explanation: While not required, we appreciate feedback about why the course didn't meet your needs (helps us improve)
4. Confirmation: You will receive an acknowledgment email within 1-2 business days
5. Processing: Approved refunds are processed within 7-10 business days

2.2 Required Information

Your refund request must include:

• Full name as it appears on the account
• Email address used for purchase
• Order or transaction number
• Course title(s) for which refund is requested
• Date of purchase
• Payment method used

3. Refund Processing and Timeline

3.1 Processing Time

Step	Timeline
Request Acknowledgment	1-2 business days
Eligibility Review	2-3 business days
Approval Notification	3-5 business days
Refund Processing	7-10 business days
Bank/Card Processing	3-5 business days (varies by financial institution)

3.2 Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit/Debit Cards: Refunded to the card used for purchase. May appear as a credit on your statement within 3-5 business days after processing.
• PayPal: Refunded to your PayPal account within 7-10 business days.
• Bank Transfers: Refunded to the originating bank account within 10-14 business days.

4. Non-Refundable Items and Exceptions

4.1 Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

• Requests made after 30 days from the purchase date
• Course completion exceeds 30% (unless exceptional circumstances apply)
• Previous refund already issued for the same course
• Course purchased during promotional "final sale" periods (clearly marked at time of purchase)
• Purchases made through third-party platforms or resellers
• Gift purchases (recipient can request refund if eligible)
• Bundle purchases where individual courses have been substantially completed
• Certificates of completion have been issued and downloaded
• Account suspended or terminated due to Terms violations

4.2 Special Promotional Purchases

Courses purchased during special promotions may have modified refund terms:

• Flash Sales: Standard 30-day guarantee applies
• Bundle Discounts: Partial refunds not available; must return entire bundle if within 30 days and under 30% completion
• Holiday Promotions: Standard terms apply unless otherwise specified at checkout
• Final Sale Items: Marked as "non-refundable" at purchase; no refunds available

5. Course Bundles and Multiple Purchases

5.1 Bundle Refunds

For course bundles (multiple courses sold together):

• Refund request must be made within 30 days of bundle purchase
• All courses in the bundle must have less than 30% completion combined
• Partial refunds for individual courses within a bundle are not available
• Bundle must be returned in its entirety for a full refund

5.2 Multiple Individual Purchases

If you purchased multiple courses separately:

• Each course is evaluated independently for refund eligibility
• 30-day window applies individually to each purchase date
• Completion percentage is calculated per course

6. Technical Issues and Access Problems

6.1 Technical Difficulties

If you experience technical issues preventing course access or use:

• Contact our support team immediately at [email protected]
• Our technical team will work to resolve the issue within 48 hours
• If we cannot resolve the technical problem, a full refund will be issued regardless of completion percentage or time elapsed
• Document the issue with screenshots or error messages when possible

6.2 Platform Compatibility

We strive to ensure compatibility across devices and browsers. However:

• System requirements are listed on course pages
• Free preview content is available to test compatibility before purchase
• Refunds for compatibility issues are granted on a case-by-case basis
• We may offer alternative access solutions before processing a refund

7. Quality Concerns and Course Expectations

7.1 Course Content Quality

We maintain high standards for course quality. If you believe course content has quality issues:

• Contact us with specific concerns about content accuracy, completeness, or quality
• We will review your feedback and may update course content
• Refunds may be issued if quality concerns are substantiated
• Your feedback helps us improve courses for all students

7.2 Mismatched Expectations

Course descriptions, syllabi, and preview content are provided to set accurate expectations. However:

• Learning pace and difficulty are subjective
• Course level indicators (beginner, intermediate, advanced) are guidelines
• Prerequisites are recommendations to ensure success
• Your satisfaction within the 30-day period allows evaluation of course fit

8. Abuse Prevention

8.1 Fair Use Policy

Our refund policy is designed to ensure your satisfaction while preventing abuse. We reserve the right to refuse refunds if we detect:

• Patterns of purchasing, completing, and refunding courses
• Excessive refund requests across multiple accounts
• Evidence of downloading all course materials before requesting refund
• Attempts to circumvent completion percentage tracking
• Sharing course content or credentials with others

8.2 Account Restrictions

Abuse of the refund policy may result in:

• Denial of current or future refund requests
• Account suspension or termination
• Prohibition from making future purchases
• Legal action in cases of fraud

9. After Refund Processing

9.1 Access Removal

Upon refund approval:

• Course access is immediately revoked
• Downloaded resources should be deleted
• Certificates of completion (if any) are invalidated
• Course progress and data are removed from your account

9.2 Re-purchasing

After receiving a refund:

• You may re-purchase the same course at any time
• Standard pricing applies (no restoration of promotional pricing)
• Only one refund per course per customer lifetime
• Course progress starts from the beginning upon re-purchase

10. Disputes and Appeals

10.1 Refund Denial Appeals

If your refund request is denied and you believe the decision is incorrect:

• Email [email protected] with "Refund Appeal" in the subject line
• Provide your original refund request details and case number
• Explain why you believe the denial was incorrect
• Include any supporting documentation
• Appeals are reviewed by senior management within 5-7 business days

10.2 Exceptional Circumstances

We understand that unusual situations may warrant special consideration:

• Medical emergencies or serious illness
• Family emergencies or bereavement
• Military deployment or relocation
• Unexpected financial hardship

Contact us to discuss your situation. We will consider refund requests outside standard policy terms on a case-by-case basis. Documentation may be required.

11. Chargebacks and Payment Disputes

11.1 Chargeback Process

We strongly encourage contacting us before initiating a chargeback with your financial institution. Chargebacks have serious consequences:

• Immediate account suspension
• Permanent ban from future purchases
• Potential legal action to recover chargeback fees
• Negative impact on your credit or payment processor account

11.2 Legitimate Dispute Resolution

If you have a legitimate payment dispute:

• Contact us immediately at [email protected]
• Explain the nature of the dispute
• We will investigate and resolve the issue within 5 business days
• Most disputes can be resolved without chargeback proceedings

12. Gift Purchases and Refunds

12.1 Gift Refunds

Courses purchased as gifts:

• Gift recipient can request refund if eligible under standard policy
• Refund is issued to original purchaser's payment method
• 30-day period begins from date recipient activates the gift
• Purchaser will be notified if recipient requests refund

12.2 Unused Gift Purchases

If a gift has not been activated:

• Purchaser may request refund within 90 days of purchase
• Full refund issued to original payment method
• Gift code is deactivated upon refund processing

13. International Purchases

13.1 Currency Conversion

For purchases made in currencies other than USD:

• Refunds are processed in the original transaction currency
• Currency conversion rates at time of refund may differ from purchase date
• Any currency conversion fees are not refundable
• Exchange rate fluctuations are not grounds for additional refund amounts

13.2 International Processing Times

International refunds may take longer due to:

• International banking processing times
• Currency conversion procedures
• Cross-border payment regulations
• Allow up to 14-21 business days for international refunds

14. Subscription and Membership Refunds

If Math Mastery offers subscription-based access or memberships in the future:

• Specific subscription refund terms will be clearly communicated
• Monthly subscriptions may be refunded within the first 30 days
• Annual subscriptions may have prorated refund options
• Cancellation stops future billing but does not refund current period

Refer to subscription-specific terms at the time of purchase for detailed refund policies.

15. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website with an updated effective date. Your purchase is governed by the Refund Policy in effect at the time of purchase.

Material changes to the refund policy will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

16. Questions and Clarifications

If you have questions about this Refund Policy or your specific situation:

• Review our FAQ section for common refund questions
• Contact customer support at [email protected]
• Call us at +1 918-389-6519 during business hours
• Response time: typically within 24 hours on business days